Quick Checklist Before Contacting Us

Please help us to deal with your query promptly and efficiently by following this brief checklist.

  1. Have you searched in the Knowledge Base yet?
  2. Have you looked and searched in the forum to see if other members are having the same problem?
  3. Is it a bug? Then please post it here in the forum.
  4. Is it a feature request? Then please post it here in the forum.
  5. Do you want to advertise on StatCounter? Please use this form.
  6. Do you already have a StatCounter account? Please login to your account and click the "support" link in the top navigation bar. Then click the "ask support" link.
  7. If you are reporting a problem please try to explain it in as much detail as possible, especially the steps you are taking that are causing the problem. What pages you are visiting, what stats you are looking at. As much detail as possible so we can give you your answer quick.

Contact Us Form

Postal Address

Guinness Enterprise Centre
Taylor's Lane
Dublin 8

VAT Number: IE 9582511F

Telephone Contact

We would prefer if you fill out the contact form and we will be in touch very shortly. We deal with so many customers (over 2,500,000!) it would be hard to keep the service profitable delivering a phone support service. Our e-mail support is excellent and we can ring you if the situation requires it.

Tel: +353 1 4100 658 from 9:00am - 5:30pm GMT
Fax: +353 1 4100 907